Cecilia, our fairy godmother for Gambettes in Germany, Austria, Belgium, Spain, Italy, Luxembourg, the Netherlands and Portugal, is here to guide you and help find solutions to your little troubles.
If you haven’t found the answer in our FAQ and still need a helping hand, send us a request — we’ll get back to you within 24 to 48 hours.
About your latest payment?
Noticed it’s a bit higher than usual? No worries — it covers your Double Box for April and May (remember that little email we sent on 23 March?).
Double Box means double payment — but pinky promise: no charge at the end of April.
Your Double Box will be delivered before 15 April.
New! For any lost Box or issue with its contents, claims must now be made directly from your personal account, under the "My Orders" section. You can find step-by-step instructions in our FAQ articles.
At the moment, we handle all requests via email, in the order they are received. No need to follow up — we’ve got you covered with care!